Customer Experience Team Leader

This is a great chance for a Customer Experience Team Leader to step into a role with genuine progression. Coles Group promotes from within and invests in training.

About the role

This is a full time position based in Hobart, TAS. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Contribute to continuous improvement — we act on good ideas quickly
• Report on progress and outcomes to the relevant manager
• Support onboarding and mentoring of new team members
• Work with your team lead to plan the week and flag risks early
• Build strong working relationships with internal and external stakeholders

What we’re looking for

• Clear written and verbal communication skills
• Australian working rights
• A current driver’s licence (preferred, not essential for all locations)
• Attention to detail and a genuine sense of ownership
• Relevant experience in a similar role, or demonstrated equivalent capability

What you’ll get

• A salary in the range of $76,000 – $85,000 per year
• Paid parental leave and return-to-work support
• Extra paid day off for your birthday
• Structured onboarding with a buddy for your first three months
• Above-market superannuation and salary packaging options

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Coles Group is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Coles Group is committed to a workplace where everyone is safe, respected and able to do their best work.