Customer Service Consultant

Telstra has an opportunity for an experienced Customer Service Consultant. The team is supportive, the work is varied, and the expectations are clear.

About the role

This is a part time position based in Geelong, VIC. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Report on progress and outcomes to the relevant manager
• Keep records accurate and up to date in our systems
• Contribute to continuous improvement — we act on good ideas quickly
• Build strong working relationships with internal and external stakeholders
• Follow all safety, quality and compliance requirements relevant to the role

What we’re looking for

• Relevant experience in a similar role, or demonstrated equivalent capability
• A current driver’s licence (preferred, not essential for all locations)
• Comfort working in a small, fast-moving team
• Attention to detail and a genuine sense of ownership
• A positive, safety-first attitude

What you’ll get

• A salary in the range of $135,000 – $158,000 per year
• Genuine flexible working — hybrid for office roles, agreed rosters for site roles
• Paid parental leave and return-to-work support
• Above-market superannuation and salary packaging options
• Extra paid day off for your birthday

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Telstra is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Telstra is committed to a workplace where everyone is safe, respected and able to do their best work.