Customer Service Consultant

This is a great chance for a Customer Service Consultant to step into a role with genuine progression. Medibank promotes from within and invests in training.

About the role

This is a part time position based in Canberra, ACT. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Support onboarding and mentoring of new team members
• Build strong working relationships with internal and external stakeholders
• Keep records accurate and up to date in our systems
• Follow all safety, quality and compliance requirements relevant to the role
• Report on progress and outcomes to the relevant manager

What we’re looking for

• Relevant qualification or trade certification where the role requires it
• Relevant experience in a similar role, or demonstrated equivalent capability
• Comfort working in a small, fast-moving team
• Australian working rights
• Clear written and verbal communication skills

What you’ll get

• A salary in the range of $140,000 – $174,000 per year
• Structured onboarding with a buddy for your first three months
• Paid parental leave and return-to-work support
• Discounted health insurance and gym memberships
• Employee assistance program available to you and your household

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Medibank is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Medibank is committed to a workplace where everyone is safe, respected and able to do their best work.