Service Desk Analyst

We are growing and Medibank needs a Service Desk Analyst who can hit the ground running. You will be working with a team that has been together for years and is genuinely good at what they do.

About the role

This is a part time position based in Canberra, ACT. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Follow all safety, quality and compliance requirements relevant to the role
• Keep records accurate and up to date in our systems
• Deliver day-to-day work to a consistently high standard, with clear handover notes
• Work with your team lead to plan the week and flag risks early
• Build strong working relationships with internal and external stakeholders

What we’re looking for

• A current driver’s licence (preferred, not essential for all locations)
• Attention to detail and a genuine sense of ownership
• A positive, safety-first attitude
• Comfort working in a small, fast-moving team
• Relevant qualification or trade certification where the role requires it

What you’ll get

• A salary in the range of $86,000 – $99,000 per year
• Extra paid day off for your birthday
• Structured onboarding with a buddy for your first three months
• Genuine flexible working — hybrid for office roles, agreed rosters for site roles
• Annual professional development budget

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Medibank is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Medibank is committed to a workplace where everyone is safe, respected and able to do their best work.