Service Desk Analyst

Telstra has an opportunity for an experienced Service Desk Analyst. The team is supportive, the work is varied, and the expectations are clear.

About the role

This is a part time position based in Geelong, VIC. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Work with your team lead to plan the week and flag risks early
• Deliver day-to-day work to a consistently high standard, with clear handover notes
• Keep records accurate and up to date in our systems
• Build strong working relationships with internal and external stakeholders
• Report on progress and outcomes to the relevant manager

What we’re looking for

• Australian working rights
• A current driver’s licence (preferred, not essential for all locations)
• Relevant qualification or trade certification where the role requires it
• Clear written and verbal communication skills
• Relevant experience in a similar role, or demonstrated equivalent capability

What you’ll get

• A salary in the range of $91,000 – $116,000 per year
• Extra paid day off for your birthday
• Employee assistance program available to you and your household
• Discounted health insurance and gym memberships
• Annual professional development budget

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Telstra is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Telstra is committed to a workplace where everyone is safe, respected and able to do their best work.