Customer Experience Team Leader

This is a great chance for a Customer Experience Team Leader to step into a role with genuine progression. Commonwealth Bank promotes from within and invests in training.

About the role

This is a casual/vacation position based in Wollongong, NSW. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Build strong working relationships with internal and external stakeholders
• Contribute to continuous improvement — we act on good ideas quickly
• Report on progress and outcomes to the relevant manager
• Keep records accurate and up to date in our systems
• Deliver day-to-day work to a consistently high standard, with clear handover notes

What we’re looking for

• A positive, safety-first attitude
• Relevant experience in a similar role, or demonstrated equivalent capability
• Attention to detail and a genuine sense of ownership
• Clear written and verbal communication skills
• Comfort working in a small, fast-moving team

What you’ll get

• A salary in the range of $43 – $57 per hour
• Employee assistance program available to you and your household
• Structured onboarding with a buddy for your first three months
• Annual professional development budget
• Paid parental leave and return-to-work support

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Commonwealth Bank is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Commonwealth Bank is committed to a workplace where everyone is safe, respected and able to do their best work.