Customer Experience Team Leader

We are growing and Medibank needs a Customer Experience Team Leader who can hit the ground running. You will be working with a team that has been together for years and is genuinely good at what they do.

About the role

This is a full time position based in Adelaide, SA. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Work with your team lead to plan the week and flag risks early
• Support onboarding and mentoring of new team members
• Follow all safety, quality and compliance requirements relevant to the role
• Contribute to continuous improvement — we act on good ideas quickly
• Deliver day-to-day work to a consistently high standard, with clear handover notes

What we’re looking for

• A positive, safety-first attitude
• A current driver’s licence (preferred, not essential for all locations)
• Australian working rights
• Attention to detail and a genuine sense of ownership
• Clear written and verbal communication skills

What you’ll get

• A salary in the range of $125,000 – $158,000 per year
• Discounted health insurance and gym memberships
• Structured onboarding with a buddy for your first three months
• Above-market superannuation and salary packaging options
• Employee assistance program available to you and your household

How to apply

Applications are being reviewed as they arrive, so don’t wait to apply. For a confidential discussion about the Customer Experience Team Leader position, apply now and our team will be in touch. Medibank values diversity and inclusion in everything we do.

Medibank is committed to a workplace where everyone is safe, respected and able to do their best work.