Customer Service Consultant

Coles Group is looking for a Customer Service Consultant to join the team. This is a newly created role, and you will have real scope to shape how it works from the first month.

About the role

This is a part time position based in Darwin, NT. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Deliver day-to-day work to a consistently high standard, with clear handover notes
• Follow all safety, quality and compliance requirements relevant to the role
• Keep records accurate and up to date in our systems
• Support onboarding and mentoring of new team members
• Report on progress and outcomes to the relevant manager

What we’re looking for

• Attention to detail and a genuine sense of ownership
• Relevant qualification or trade certification where the role requires it
• A positive, safety-first attitude
• Comfort working in a small, fast-moving team
• Australian working rights

What you’ll get

• A salary in the range of $115,000 – $150,000 per year
• Employee assistance program available to you and your household
• Paid parental leave and return-to-work support
• Extra paid day off for your birthday
• Discounted health insurance and gym memberships

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Coles Group is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Coles Group is committed to a workplace where everyone is safe, respected and able to do their best work.