Customer Experience Team Leader

We are growing and Kmart Australia needs a Customer Experience Team Leader who can hit the ground running. You will be working with a team that has been together for years and is genuinely good at what they do.

About the role

This is a full time position based in Adelaide, SA. You will report to the team lead and work alongside a group of people who take pride in doing the basics well.

What you’ll be doing

• Build strong working relationships with internal and external stakeholders
• Report on progress and outcomes to the relevant manager
• Deliver day-to-day work to a consistently high standard, with clear handover notes
• Contribute to continuous improvement — we act on good ideas quickly
• Keep records accurate and up to date in our systems

What we’re looking for

• A current driver’s licence (preferred, not essential for all locations)
• A positive, safety-first attitude
• Relevant qualification or trade certification where the role requires it
• Relevant experience in a similar role, or demonstrated equivalent capability
• Attention to detail and a genuine sense of ownership

What you’ll get

• A salary in the range of $69,000 – $108,000 per year
• Paid parental leave and return-to-work support
• Annual professional development budget
• Above-market superannuation and salary packaging options
• Extra paid day off for your birthday

How to apply

To apply, send through your current resume. We aim to respond to every applicant within five business days. Kmart Australia is committed to providing an accessible recruitment process — let us know if you need any adjustments.

Kmart Australia is committed to a workplace where everyone is safe, respected and able to do their best work.